At Manipol Physio Hub, customer satisfaction is our priority. We strive to provide high-quality physiotherapy, rehabilitation, and medical equipment. Please read our Return Policy carefully before making a purchase.

Eligibility for Returns

Products may be eligible for return if:

• The item received is damaged during transit.
• The wrong product has been delivered.
• The product has a manufacturing defect.
• The item is incomplete or missing essential accessories.
• The return request is submitted within 7 days of delivery.

To initiate a return, customers must provide proof of purchase along with clear photographs or videos showing the issue.

Non-Returnable Products

The following items are generally not eligible for return:

• Products damaged due to misuse, negligence, or improper handling.
• Equipment modified or repaired by unauthorized persons.
• Used, installed, or physically damaged products not caused during delivery.
• Consumable or disposable medical items.
• Customized or special-order products.
• Products returned without original packaging, accessories, manuals, or invoice.

Return Process

To request a return:

1. Contact our customer support within 7 days of receiving the product.
2. Share your order details, invoice, and photographs or videos of the product.
3. Our support team will review your request.
4. If approved, return instructions will be shared.
5. After receiving and inspecting the product, we will notify you of the approval or rejection of your return.

Returns sent without prior approval may not be accepted.

Product Inspection

Every returned product undergoes a quality inspection. The product must be returned in its original condition with:

• Original packaging
• User manuals
• Accessories
• Power cables
• Warranty card (if applicable)
• Invoice or proof of purchase

Products failing inspection may not qualify for a refund or replacement.

Refund Policy

Once the returned item passes inspection, eligible refunds will be processed using the original payment method.

Refund processing times may vary depending on your bank or payment provider. Typically, refunds are completed within 7–10 business days after approval.

Shipping charges, installation charges, or service fees (if applicable) are generally non-refundable unless the return is due to our error.

Replacement Policy

Customers may request a replacement instead of a refund if:

• The product has a verified manufacturing defect.
• The wrong item was delivered.
• The equipment was damaged during shipping.

Replacement requests are subject to product availability.

Shipping Responsibility

If the return is due to our mistake, such as delivering the wrong or damaged product, Manipol Physio Hub will assist with the return process.

For returns not caused by our error, customers may be responsible for return shipping charges.

We recommend using a reliable courier service with shipment tracking to ensure safe delivery of returned products.

Cancellation Policy

Orders may be cancelled before dispatch. Once an order has been shipped, cancellation requests cannot be guaranteed and will be handled according to this Return Policy.

Contact Us

If you have any questions regarding returns, replacements, or refunds, please contact us:

Manipol Physio Hub

Phone: +91 85277 48553

Email: manipolphysio1999@gmail.com

Address:
BUILDING NO. 388, 1ST FLOOR, MARBLE MARKET, NEAR TULARAM PUBLIC SCHOOL, MANGOL PUR KALAN, DELHI – 110085

We are committed to providing quality products and responsive customer support to ensure a smooth shopping experience.